Yes. There is a nationwide ATM withdrawal limit for every ATM in Iran. This limit is currently 2,000,000 IRR per day. Please note that this limit only applies when withdrawing cash from ATMs and does not apply to purchases you make over POS machines. Unfortunately, there is no way to change this limit for any bank card in Iran.

It is possible to get a mini-statement from your card issuing bank’s ATM. To do so, please visit your card issuing bank’s ATM and from the machine’s screen choose mini-statement. You will see the list of all your transactions printed out on an ATM receipt.

For security purposes, entering your PIN incorrectly for more than 3 times in a row will result in your card being blocked and disabled. Please contact us if this happens.

es. You can always ask for a receipt from the merchant to make sure they charged you the right amount. You can also check your Wallet to see a list of all transactions to make sure you have been charged the right amount.

Please also note that the receipt you get from the merchant might be in Farsi (Persian) and you cannot read the numbers unless you know Farsi. If that’s the case, you can use the following simple number converter to map the Farsi number to its equivalent in English:

Example: ۱ ۹ ۳ ۴ = 1 9 3 4

Please also remember that even if you cannot read the number in the receipt, you can check your Wallet and see the transaction amount in English.

It would take up to 10 business days for the refund to be completed.

No. Arpa Tourist Card can only be used in Iran and you cannot use your card overseas.

But Arpa Debit Card can used in every where.

At the end of your trip, if there are any funds left on your card, we give you two options to close your account:

1. We can organize cash delivery to your hotel or hostel and give you your remaining balance in cash (only in EUR). Please note, there’s a small difference between buying and selling rate of each currency which is about 2 – 3%.
2. We can organize an online fund transfer to your PayPal account. This method includes up to 4% transfer fee depending on the country and the currency the money is transferring to.

Like any credit or debit card, your ARPA Card card can be used to buy goods and services. You can use your ARPA Card card almost everywhere in Iran. As a bank card, you will simply need to enter your PIN number into the terminal.

ARPA Card is accepted anywhere in Iran where bank cards are accepted.

Virtually all the stores, restaurants, museums, hotels and entertainment venues accept bank cards.

Bank cards in Iran are widely accepted even more than many Europian countries. Even small news kiosks and vendors on the streets are accepting bank cards with no minimum transaction amount.

You can also use ARPA Card for all online purchases by getting the second PIN from an ”Iranzamin Bank’s” ATM.

Yes. You can deposit up to maximum 10,000 Euros. into your card in total.

No, there is no limit on how many times you can load your card! You can reload your card during your stay in Iran as many times as you want, in cash, without any extra charges or online, including 5% and crypto 3% transfer fee.

You can withdraw cash from any ATM machine in Iran. Your  Card is using SHETAB Network and all banks and financial institutes in Iran are accepting “SHETAB” cards.

The Second PIN (AKA Internet PIN or PIN 2) is only used for online purchases in Iran. This feature is something that is only available in Iran. So, you probably have not heard about this before!

When you make online purchases on Iranian websites, your second PIN is also needed to verify the transaction. Please note that your Second PIN is not included in your Card package for security porpuses.

To get your Second PIN you would need to visit the card issuing bank’s ATM. (your card’s issuing bank is Iranzamin Bank) and from the ATM machine’s menu choose to activate Second PIN and then you can set up your Second PIN there.

Please follow the instructions on the welcome letter which comes with your card.

No. There is no limit on the amount you can spend using your card.

No. There is no ATM fees involved when using your Card at ATM machines.

All in-person transactions (i.e. using POS machines) will go through and debited from your card instantly. Online purchases and all over-the-internet payments usually clear instantly too. However, they might take up to 48 hours to clear in some cases.

Your PIN is delivered to you in a separate envelope. For security reasons, we won’t include your PIN in the same letter as your card. If you haven’t received your PIN, please contact us and we will help you further.

No. Using your card you can only withdraw cash from ATMs.

Yes. You can reload your card during your stay in Iran. At the moment we only accept cash in EUR and USD in Tehran. If you wish to top-up your card in other cities, you can transfer money online, which includes %7 transfer fee, or you can exchange your money first and then transfer it to our bank account by going to any branch of ”Iranzamin bank” in Iran.

When we deliver your card we give you the option to deposit your cash into your card. That is, we take your cash in a foreign currency and convert it to Iranian Rials and deposit the equivalent in IRR (Iranian Rials) into your card on spot.

At the moment we only accept cash in Tehran; If you wish to top-up your card in other cities, you can transfer money online, which includes %7 transfer fee. You can also exchange your money to IRR first and then transfer it to our account by going to any branch of ”IranZamin bank” in Iran.

You will be asked to choose a payment method when signing up for ARPACard.

There are two ways to check your card balance:

1. Check your balance using ARPACard Wallet: visit https://w.arpacard.com
2. Check your card balance using an ATM machine; you would need to visit an ATM machine. Any ATM machine in Iran would be able to show your ARPACard balance free of charge.